nurstar Privacy Policy for Filipino Players

When you register an account on the nurstar platform, we collect personal information including your full name, date of birth, email address, and the payment details you provide during transactions. We also collect technical data such as your device type, browser version, IP address, and session activity logs in order to maintain platform security and improve your experience. Identity verification documents may be requested at certain points — for example, when processing a withdrawal or confirming account eligibility — and these are handled with strict confidentiality. Information you provide when contacting our support team, including chat transcripts and submitted forms, is also retained to help us resolve issues and improve service quality. We do not collect sensitive personal data beyond what is necessary to operate the platform and comply with applicable regulations in the Philippines. All data collection is proportionate to the purpose for which it is used, and we do not gather information speculatively or without a clear operational reason.

The personal information we collect is used primarily to operate your account, process deposits and withdrawals in Philippine pesos, and deliver the games and services available on the platform. We use your contact details to send account-related communications such as transaction confirmations, security alerts, and updates to our policies — we do not send unsolicited marketing messages without your consent. Technical data such as IP addresses and session logs are analysed to detect suspicious activity, prevent fraud, and ensure that the platform remains secure for all Filipino players. Where required by Philippine law or applicable regulatory obligations, we may use your information to fulfil compliance requirements including identity verification and transaction reporting. We may also use aggregated, anonymised data to understand how players interact with the platform and to make improvements to the overall experience. At no point is your personal information used in a way that is incompatible with the purpose for which it was originally collected.

nurstar does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes under any circumstances. We may share data with trusted service providers who assist in operating the platform — such as payment processors, identity verification partners, and technical infrastructure providers — but only to the extent necessary for them to perform their specific function, and always under strict confidentiality agreements. In cases where we are legally required to disclose information — for example, in response to a valid court order, regulatory request, or law enforcement inquiry under Philippine jurisdiction — we will comply with those obligations while taking reasonable steps to notify you where permitted. If the nurstar business is transferred or restructured, player data may form part of that transition, and affected players will be notified in advance. All third parties who receive data from us are required to handle it in accordance with standards consistent with this Privacy Policy. We regularly review our data-sharing arrangements to ensure they remain appropriate and proportionate.

Your personal data is stored on secure servers and retained for as long as your account remains active or as long as is necessary to fulfil the purposes described in this policy. After an account is closed, certain data may be retained for a defined period in order to comply with legal, regulatory, or financial record-keeping obligations applicable in the Philippines. Data that is no longer required for any operational or compliance purpose is securely deleted or anonymised in accordance with our internal data lifecycle procedures. We apply industry-standard technical and organisational security measures — including encryption, access controls, and regular security reviews — to protect stored data from unauthorised access, loss, or alteration. While no system can guarantee absolute security, we continuously invest in improving our data protection infrastructure to minimise risk for all players. If you would like to know more about how long specific categories of data are retained, you can raise a query through the support team.

As a registered player, you have the right to request access to the personal data we hold about you, and to ask for corrections if any information is inaccurate or out of date. You may also request the deletion of your personal data in circumstances where it is no longer necessary for us to retain it, subject to any overriding legal or regulatory obligations. If you believe that your data has been processed in a manner inconsistent with this Privacy Policy, you have the right to raise a complaint with the relevant data protection authority in the Philippines. You can exercise any of these rights by contacting our support team directly through the platform, and we will respond within a reasonable timeframe. We will never penalise you for exercising your data rights, and all requests are handled with care and confidentiality. For general questions about your rights or this policy, the FAQ page provides additional guidance.

The nurstar platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and ensure the platform functions correctly across visits. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to use core features such as logging in and accessing your account balance. We may also use analytics cookies to understand how players navigate the platform, which helps us identify areas for improvement and optimise the overall experience. You can manage your cookie preferences through your browser settings at any time, though disabling non-essential cookies will not affect your access to gameplay or account features. We do not use cookies to serve third-party advertising or to track your activity on other websites outside of the nurstar platform. Our cookie practices are reviewed periodically to ensure they remain aligned with applicable privacy standards in the Philippines.

This Privacy Policy may be updated from time to time to reflect changes in our practices, platform features, or applicable legal requirements in the Philippines. When material changes are made, we will notify registered players through a notice displayed upon login or via the email address associated with their account, and the effective date at the top of this page will be updated accordingly. Continued use of the platform after a change notification constitutes your acceptance of the revised policy. We encourage you to review this page periodically so that you remain informed about how your data is being handled. If you have any concerns about a specific change or would like clarification on any aspect of this policy, please reach out to our support team or visit the FAQ page for further information. Your trust is important to us, and we are committed to maintaining full transparency in everything we do.